Terms of Service

These terms are the agreement between you and [COMPANY LEGAL NAME] for using 24 Frames: the app, the website, the studio and everything you can watch, listen to, post or publish through them. In plain terms: you must be at least [MINIMUM AGE] to have an account; you are responsible for your account and for what you post; we are responsible for running the service honestly and for handling your data as our Privacy Policy describes; and if something goes wrong, each of us has fair limits on what we owe the other. There is nothing to pay. The rules about what may be published and how people must behave live in the policies linked below, and those policies are part of this agreement.

1. Who we are

1.1 24 Frames is operated by [COMPANY LEGAL NAME], a company registered in [COUNTRY OF INCORPORATION] under number [COMPANY REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS]. Tax number: [TAX OR VAT NUMBER].

1.2 When we say "we", "us" or "our", we mean [COMPANY LEGAL NAME]. When we say "24 Frames" or "the service", we mean the 24 Frames app, the 24 Frames website, the studio, and all the content and features available through them.

1.3 When we say "you", we mean the person using the service. If you register a channel, you are also a "creator", and the Creator Terms apply to you as well.

2. The agreement

2.1 By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

2.2 These documents are part of the agreement. Please read them:

• Privacy Policy: what we collect, why, and for how long
• Community Guidelines: how to behave
• Content Policy: what may be published and how it must be labelled
• Creator Terms: the extra terms for people who publish
• Copyright and Takedown Policy: how rights holders ask us to remove content
• Moderation and Appeals: what we do when rules are broken, and how to appeal
• Advertising Policy: the rules for ads
• Children: how we treat age and young people
• Cookies, SMS Messaging Terms, Data Retention and Security

2.3 If these terms and another policy say different things, these terms decide questions about the contract between us, and the specific policy decides the subject it covers.

3. Who can use 24 Frames

3.1 You must be at least [MINIMUM AGE] years old to create an account or use the service. If you are younger, do not sign up. If we learn that an account belongs to someone under [MINIMUM AGE], we will close it.

3.2 During onboarding we ask which age range you fall into. Answer honestly. We use that answer as described in the Privacy Policy and our Children policy.

3.3 The service is offered in [COUNTRIES WHERE THE SERVICE IS OFFERED]. You may be able to sign up with a phone number from elsewhere. If you do, you are responsible for making sure that using the service is lawful where you are.

3.4 You must not use the service if we have previously closed your account for breaking these terms, unless we have told you in writing that you may return.

3.5 You must not use the service if the laws of your country bar you from using services like ours.

4. Your account

4.1 Signing in. You sign in with your phone number. We send a one-time code by text message to that number. Each request produces one code; each code works once and then expires. Enter the code in the app to sign in. Our SMS Messaging Terms policy explains how codes are sent.

4.2 Keep your code private. Your code is the key to your account. Never share it, not even with someone claiming to be from 24 Frames. We will never ask you for a code. Anyone who has your code can sign in as you.

4.3 Your phone number. Keep control of your number. If you lose it or give it up, tell us at [SUPPORT EMAIL] so that the next person to hold that number cannot reach your account.

4.4 Older accounts. Some accounts created before phone sign-in use a username, an email address and a password. If you have one, keep your password private and do not reuse it anywhere else.

4.5 Your devices. Each time you sign in, we record the device model and the app you used, and that sign-in stays active until it is revoked. You can see every signed-in device under "Your devices" in the app and sign any of them out. Do this straight away if you lose a device or see one you do not recognise.

4.6 Your responsibility. You are responsible for what happens through your account, including on a device you have left signed in. Tell us at [SUPPORT EMAIL] as soon as you think someone else has used your account.

4.7 One person, one account. Your account is personal. Do not let anyone else use it, and do not sell, lend or transfer it. You may hold only one account unless we agree otherwise.

4.8 Accurate details. Keep your display name and profile honest. Do not pretend to be someone else. The Community Guidelines say more about impersonation.

5. What the service is

5.1 24 Frames lets you:

• watch films, series, videos and live streams;
• listen to music and other audio;
• watch and make Shorts, which are short clips;
• go live, and watch other people's live streams and their replays;
• send reactions during a live stream;
• follow channels, and like and save titles to your library;
• download some titles to watch offline inside the app;
• share links to titles; and
• register a channel and publish your own work, under the Creator Terms.

5.2 You can browse and watch some content without an account. To react, follow, save, publish or go live, you need an account.

5.3 Live streams are recorded. When a live stream ends, we publish the recording as a replay on the creator's channel unless the creator deletes it.

5.4 The catalogue changes. Titles come and go: creators delete them, availability windows end, and we remove titles under our policies. We do not promise that any title will stay available.

5.5 We are improving the service all the time. Where a policy says a feature is "being built", it does not exist yet. Where a policy says how something works today, that is the truth today.

6. Acceptable use

6.1 Use the service only as it is meant to be used, and only lawfully.

6.2 You must follow the Community Guidelines in everything you post and do, and the Content Policy in anything you publish.

6.3 You must not:

• break the law, or help anyone else to;
• harass, threaten, abuse or deceive anyone;
• post or send anything that infringes someone else's rights;
• copy, record, capture, extract or redistribute content from the service other than through features we provide, such as sharing a link;
• try to get around our content protection, including download encryption and the screen-capture block;
• access the service by automated means, or scrape it, without our written permission;
• interfere with the service, overload it, or probe or test its security without permission;
• reverse engineer the app, except where the law gives you a right that cannot be excluded;
• use another person's account, or hold more accounts than we allow;
• abuse the reporting tools or the one-time code system; or
• resell or commercially exploit the service or its content without our written agreement.

6.4 We may investigate any breach and act as described in section 14 and in Moderation and Appeals.

7. What you post as a viewer

7.1 This section covers the things any account can post: reactions, your display name, bio and avatar, and reports. Content you publish as a creator is covered by the Creator Terms instead.

7.2 You keep ownership of what you post. You are responsible for it.

7.3 The licence you give us. So that we can run the service, you grant [COMPANY LEGAL NAME] a non-exclusive, worldwide, royalty-free licence to store, copy, display, reproduce, reformat and distribute what you post, for the purpose of operating, moderating, securing and improving the service. This licence extends to the service providers who host and deliver the service for us, for those purposes only. It is limited to what running the service requires. It does not let us sell what you post, or use your avatar to promote things unrelated to your own activity on the service.

7.4 How long it lasts. The licence lasts as long as the content is on the service. When you change or remove something you posted, the licence for it ends, except that copies may remain in backups and caches for a short period, and we may keep a copy where we need it for a legal, safety or moderation reason described in the Privacy Policy and Data Retention policy.

7.5 Public by nature. Your reactions and your profile are visible to other people on the service. Do not post anything you would not want seen.

7.6 We may remove anything you post that breaks our policies, or that we reasonably believe creates legal or safety risk, as described in Moderation and Appeals.

8. Creator content

8.1 If you register a channel and publish videos, music, Shorts or live streams, the Creator Terms govern that content: the licence you give us for it, your responsibility for the rights in it, and what happens when someone claims it infringes their rights.

8.2 Content published by other creators belongs to them or to their licensors. You may watch it through the service. You may not copy it, download it outside the app, re-upload it, or use it for anything else without the rights holder's permission.

9. Our intellectual property

9.1 The service itself belongs to [COMPANY LEGAL NAME] or our licensors: the 24 Frames name and logo, the apps, the website, the studio, our software, our design, our text, the artwork we make, and the way it is all put together. These are protected by copyright, trade mark and other laws.

9.2 We give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, and to use the website, for personal, non-commercial purposes in line with these terms. We keep every right we do not expressly give you.

9.3 You may not use the 24 Frames name or logo without our written permission, except to say truthfully that your content is on 24 Frames.

9.4 If you send us ideas or feedback about the service, we may use them without owing you anything.

10. Downloads and content protection

10.1 Some titles can be downloaded to watch offline. Downloads are encrypted and can only be played inside the 24 Frames app on the device that made the download. They cannot be opened, copied or moved as ordinary files.

10.2 Each download has its own key, held in your device's secure storage. Downloaded files stay on your device until you delete them or delete the app. They stay there after you sign out.

10.3 We do not promise that a download will keep playing. It may stop playing if the title is removed from the service, if its availability period ends, if the creator deletes it, if the app or the device's secure storage is reset, or if a future version of the app needs to confirm with us that you may still play it. A download that has stopped playing may still take up space until you delete it from the Downloads screen.

10.4 A download is for your own offline viewing. You must not try to decrypt, extract or share it.

10.5 The app blocks screen capture on Android and pauses playback when screen recording starts on iOS. Do not try to defeat this. Capturing, recording or redistributing content from the service breaks these terms and may infringe the creator's rights.

10.6 Downloaded content is not yours to keep. It is a copy made under licence for your convenience, and that licence ends when the title leaves the service or when your right to use the service ends.

11. Advertising

11.1 The service carries advertising. Every ad is labelled "Ad" or "Sponsored" so that you can tell it apart from other content.

11.2 Ads on 24 Frames are entered by our staff on behalf of advertisers and served by our own systems. We do not use an advertising network. We do not build an advertising profile of you, we do not track you across other apps or websites, and we do not share your personal data with advertisers. Ads are chosen by where they appear and what is playing.

11.3 Ads are not shown on titles that a creator has marked as made for kids. The Advertising Policy explains the rules advertisers must follow.

11.4 An ad is the advertiser's message, not ours. We check ads against our Advertising Policy, but we do not guarantee what an advertiser says or sells.

12. Links and third-party services

12.1 Content on the service may contain links to other websites or services. We do not control them and are not responsible for them. Their own terms and privacy policies apply. Take the same care you would anywhere else on the internet.

12.2 Your use of the service depends on things we do not run: your mobile network, your device and its operating system, and the app store you installed from. Their terms apply to them.

13. Reporting, moderation and blocking

13.1 If you see something on the service that you think breaks our policies or the law, report it using the report button. Choose the reason that fits and add a note if it helps. Copyright and trade mark complaints can also be sent under the Copyright and Takedown Policy.

13.2 Our moderators review reports and may remove content, restrict accounts or close channels. Moderation and Appeals explains what they can do, how you are told, and how to appeal.

13.3 You can block a channel. Blocking is yours to use and we do not review it.

14. Suspension and termination

14.1 By us. We may suspend or close your account, or restrict what it can do, if:

• you break these terms or any policy that forms part of them;
• we are required to by law or by a lawful order;
• we reasonably believe your account is being used for fraud, abuse or harm; or
• we stop offering the service, or the part of it you use.

14.2 We follow the steps in Moderation and Appeals unless the breach is serious enough that we must act at once, or the law requires us to. Where we can, we will tell you what we have done and why.

14.3 By you. You can stop using the service at any time. To close your account, email [PRIVACY CONTACT EMAIL] and tell us the phone number on the account so that we can verify you. We are building an in-app way to delete your account. Until it exists, email is the way to ask, and we will act within [DATA REQUEST RESPONSE PERIOD]. Your personal data is then handled as the Privacy Policy describes.

14.4 What happens when an account closes. Your sign-in stops working. What you posted is handled as the Privacy Policy and Data Retention policy describe. If you are a creator, your published titles are handled as the Creator Terms describe. Downloads on your device are no longer licensed to you, and you should delete them. Sections 7 (for content that remains), 9, 10.6, 16, 17, 18 and 20 continue to apply after closure.

15. Changes to the service

15.1 We may change, add to or remove features, and change the catalogue, at any time. Where a change removes something significant, we will try to tell you in advance in the app or on the website.

15.2 We may stop offering the service entirely. If we do, we will give as much notice as we reasonably can.

16. Disclaimers

16.1 We work hard to keep the service running, but we provide it "as is" and "as available". We do not promise that it will be uninterrupted, error-free, secure against every threat, or free of content you find objectionable.

16.2 Content on the service is published by creators. We do not review every title before it is published. We are not the author of creator content and we do not endorse it. Advice, opinions and claims in content belong to the person who made them.

16.3 We do not promise that any title is, or is not, available in any particular country.

16.4 Nothing in these terms limits any right you have under the consumer protection or other laws of your country that cannot be excluded by agreement.

17. Limitation of liability

17.1 We are responsible to you for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or that you could have avoided by taking reasonable steps.

17.2 We are not responsible for:

• loss caused by content published by creators or advertisers, except where the law places that responsibility on us;
• loss caused by your device, your network or your app store;
• loss caused by your own breach of these terms, or by someone using your account because you did not keep your code or your device safe;
• loss of data you have not backed up outside the service, including downloads, drafts and uploads;
• loss of profit, business or goodwill, because the service is for personal use; or
• the service being unavailable for a time.

17.3 Our total liability to you for all claims arising in any twelve-month period is limited to [LIABILITY CAP AMOUNT].

17.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude or limit.

18. Your responsibility to us

18.1 If someone brings a claim against us because of something you posted, something you did with the service in breach of these terms, or your breach of the law, you agree to cover our reasonable losses and costs from that claim, to the extent it was caused by you. We will tell you about the claim promptly, let you take part in the defence, and not settle it in a way that admits fault on your behalf without asking you. This does not apply to the extent the claim was caused by us.

19. Changes to these terms

19.1 We may change these terms. If a change is significant, we will tell you at least 14 days before it takes effect, in the app, on the website, or by text message or email where we hold one. If you keep using the service after the change takes effect, the new terms apply to you. If you do not agree, stop using the service and ask us to close your account.

19.2 Minor changes, such as corrections, may take effect when published. The effective date at the top always shows the version in force.

20. Governing law and disputes

20.1 These terms, and any dispute about them or about the service, are governed by [GOVERNING LAW AND COURTS].

20.2 [DISPUTE RESOLUTION CLAUSE]

20.3 Before starting any formal step, please write to us at [LEGAL NOTICES EMAIL]. Most problems can be sorted out quickly by talking.

20.4 If the law where you live gives you the right to bring a claim in your own courts or under your own consumer law, these terms do not take that right away.

21. App Store copies

21.1 If you installed the app from Apple's App Store, these terms are between you and [COMPANY LEGAL NAME], not Apple. Apple's standard End User Licence Agreement for apps applies to your copy wherever these terms are silent.

21.2 Your licence to use the app is limited to Apple-branded devices that you own or control, and to the sharing that Apple's usage rules allow.

21.3 Apple is not responsible for the app or the service, and does not have to provide maintenance or support for it. We are responsible for that.

21.4 The app is free. If the app fails to meet any warranty that applies, you may tell Apple, and Apple's only obligation is to refund the price you paid, which is nothing. Apple has no other warranty obligation for the app. Any other claim, loss or cost is our responsibility, to the extent the law allows.

21.5 We, not Apple, handle any claim from you or a third party about the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer protection claims, and claims that the app infringes someone's intellectual property.

21.6 You confirm that you are not in a country subject to a United States government embargo or designated by the United States as a "terrorist supporting" country, and that you are not on any United States government list of prohibited or restricted parties.

21.7 You must comply with any third-party terms that apply when you use the app, such as your mobile data agreement.

21.8 Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept these terms, Apple has the right to enforce them against you as a third-party beneficiary.

21.9 If you installed the app from Google Play, Google's terms apply to that installation alongside these terms.

22. General

22.1 These terms, with the policies they link to, are the whole agreement between you and us about the service.

22.2 If any part of these terms is found to be unenforceable, the rest still applies.

22.3 If we do not enforce a term at once, we can still enforce it later.

22.4 You may not transfer your rights under these terms to anyone else. We may transfer ours to a company that takes over the service, and we will tell you if we do.

22.5 Notices to us go to [LEGAL NOTICES EMAIL]. Notices to you may be given in the app, on the website, by text message to your phone number, or by email if we hold one for you.

22.6 The English version of these terms is the one that counts. Translations are for convenience.

23. Contact

• Support: [SUPPORT EMAIL] or [SUPPORT URL]
• Privacy and data requests, including account deletion: [PRIVACY CONTACT EMAIL]
• Copyright notices: [COPYRIGHT AGENT EMAIL]
• Legal notices: [LEGAL NOTICES EMAIL]
• Post: [COMPANY LEGAL NAME], [REGISTERED ADDRESS]