Copyright and Takedown

If you own a copyright or a trade mark and something on 24 Frames uses it without permission, this policy tells you how to ask us to take it down, what we will do, and how the person who published it can reply. We are based in Botswana, and this process is designed to work with notice-and-takedown regimes generally. We remove content when a complete notice is upheld, tell the creator by the means we have, and record a strike. Three upheld notices in twelve months close a channel.

1. Who can use this process

1.1 The owner of a copyright or trade mark, or someone authorised to act for the owner, can send a notice under this policy. If you are not the owner or their agent, use the in-app report button instead.

1.2 This policy covers content published on 24 Frames: videos, music, Shorts, live streams and replays, artwork, titles, descriptions and profile material.

2. How to send a notice

2.1 Email [COPYRIGHT AGENT NAME] at [COPYRIGHT AGENT EMAIL]. You may also write to [COPYRIGHT AGENT NAME], [COMPANY LEGAL NAME], [REGISTERED ADDRESS]. Email is faster.

2.2 Your notice must contain all of the following. A notice that is missing something is returned to you for completion, and the clock in section 3 does not start until it is complete.

1. The work. What has been infringed, who owns it, and where an original can be seen.
2. The content on 24 Frames. The share link or website address of each title, or the exact title and channel name, and, for a long title, where in it the infringing part appears.
3. Your contact details. Your name, postal address, email address and phone number, and the name of the rights holder if you are acting for them.
4. A good-faith statement. That you believe in good faith that the use is not authorised by the rights holder, their agent or the law.
5. A statement of accuracy and authority. That the information in the notice is accurate, that you are the rights holder or authorised to act for them, and that you understand a false statement may make you liable to the person whose content is removed.
6. Your signature. A typed full name is enough for email.

2.3 You may list several titles in one notice. Send one notice for each rights holder.

3. What we do

3.1 We review every complete notice. If it shows an infringement on its face, we remove the title from the service, or disable the claimed part where that is possible, within three working days of receiving it. Clear cases are usually handled sooner.

3.2 We tell the creator that the title was removed and why, and send them a copy of the notice, including your name and contact details, so that they can reply. Today we do this by email or text message where we hold them; in-app notices are being built. We do not withhold your identity from the creator, because they are entitled to know who has accused them.

3.3 We record a copyright strike against the creator's channel.

3.4 If the notice does not show an infringement on its face, or the use appears to be permitted, we may ask you for more information or decline to act, and we tell you why.

3.5 We may also remove content on our own initiative when we have good reason to believe it infringes.

4. Counter-notice

4.1 If your title was removed under this policy and you believe the removal was a mistake, you can send a counter-notice to [COPYRIGHT AGENT EMAIL] within 14 days of being told.

4.2 A counter-notice must contain:

1. identification of the title that was removed and where it was before removal;
2. a statement that you believe in good faith that the title was removed by mistake or because the work was wrongly identified, and why, including any licence you hold;
3. your name, postal address, email address and phone number;
4. a statement that you accept the jurisdiction of the courts named in the Terms of Service for any dispute about the title, and that you will accept service of proceedings from the claimant; and
5. your signature.

4.3 We send the counter-notice to the claimant. If the claimant does not tell us within 14 days that they have started legal proceedings to stop the use, we may restore the title and remove the strike. If they do, the title stays down until the matter is resolved.

4.4 We do not judge who is right. The counter-notice process gives each side its say and leaves the decision to the parties or the courts.

5. Repeat infringers

5.1 If three notices against a channel are upheld within twelve months, we close the channel. We may also close the account holder's viewer account and refuse to let them open another channel.

5.2 A notice is upheld when we remove content because of it and either no counter-notice is received within the period in 4.1, or the claimant confirms proceedings under 4.3.

5.3 Strikes expire twelve months after they are recorded.

5.4 Until we have built tools to apply strikes automatically, our staff record and apply them by hand, and the app does not show them. You may ask what strikes your channel has by emailing [COPYRIGHT AGENT EMAIL].

5.5 A single act of deliberate, large-scale infringement, such as uploading someone else's film or album, can lead to closure without three strikes.

6. Misuse of this process

6.1 Do not send a notice about content you do not own or represent, about content that plainly does not use your work, or to silence criticism, competition or a person you dislike.

6.2 A knowingly false notice or counter-notice may make you liable to the other party for their losses. We may decline to act on future notices from a sender who has misused the process, and we may restrict or close an account that sends them.

7. Trade marks

7.1 Trade mark complaints follow the same route and need the same contents, with the registration number and territory of the mark in place of the description of the work, and an explanation of why the use is likely to confuse people or is otherwise unlawful.

7.2 Naming a product truthfully, commentary, comparison and criticism are not trade mark infringement, and we do not remove content on that basis alone.

8. Other rights

8.1 Complaints about privacy, defamation, or a person's image or likeness are not copyright complaints. Report them in the app, or write to [LEGAL NOTICES EMAIL].

9. Where this fits

9.1 We are based in Botswana and this policy operates under [GOVERNING LAW AND COURTS]. It is designed to be compatible with notice-and-takedown regimes generally, so that a rights holder anywhere can use it.

9.2 This policy sits alongside the Creator Terms, which set out what creators promise about rights, and Moderation and Appeals, which explains other kinds of enforcement.